---
title: I need help troubleshooting my equipment | Support Hub
description: In the rare event that your equipment stops functioning as expected, find the solution in just a few clicks.
---

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2. [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment)

# I need help troubleshooting my equipment

 In the rare event that your equipment stops functioning as expected, find the solution in just a few clicks.

## Terminal not turning on

- [Why is my smart terminal not turning on?](https://support.sekuremerchants.com/why-is-my-smart-terminal-not-turning-on)
- [Why is my Payanywhere card reader not turning on?](https://support.sekuremerchants.com/why-is-my-payanywhere-card-reader-not-turning-on)
- [Why is my Ingenico terminal not turning on?](https://support.sekuremerchants.com/why-is-my-ingenico-terminal-not-turning-on)
- [Why is my First Data terminal not turning on?](https://support.sekuremerchants.com/why-is-my-first-data-terminal-not-turning-on)

## Terminal not printing

- [Why is my terminal not printing?](https://support.sekuremerchants.com/why-is-my-terminal-not-printing)

## Slow equipment

- [Why is my smart terminal slow?](https://support.sekuremerchants.com/why-is-my-smart-terminal-slow)
- [Why is my Ingenico terminal slow?](https://support.sekuremerchants.com/why-is-my-ingenico-terminal-slow)
- [Why is my First Data terminal slow?](https://support.sekuremerchants.com/why-is-my-first-data-terminal-slow)

## Device is frozen or stuck on processing

- [Why is my device frozen or stuck on processing?](https://support.sekuremerchants.com/why-is-my-device-frozen-or-stuck-on-processing)

## Equipment isn't charging

- [Why is my smart terminal not charging?](https://support.sekuremerchants.com/why-is-my-smart-terminal-not-charging)

## My device is not getting any data

- [Why is my smart terminal not getting any data?](https://support.sekuremerchants.com/why-is-my-smart-terminal-not-getting-any-data)
- [Why is my First Data FD150 terminal not getting any data?](https://support.sekuremerchants.com/my-device-is-not-getting-any-data)
- [Why is my Ingenico terminal not connecting to the internet?](https://support.sekuremerchants.com/why-is-my-ingenico-terminal-not-connecting-to-the-internet)

## Device keeps getting signed out of session

- [My session keeps expiring on Payanywhere](https://support.sekuremerchants.com/my-session-keeps-expiring-on-payanywhere)
- [Why does my device keep getting signed out of session on Payments Hub?](https://support.sekuremerchants.com/why-does-my-device-keep-getting-signed-out-of-session-on-payment-hub)

## How to force stop the terminal?

- [How do I force stop a smart terminal?](https://support.sekuremerchants.com/how-do-i-force-stop-a-smart-terminal)

## Payanywhere card reader not connecting

- [Why can't I pair my Payanywhere card reader?](https://support.sekuremerchants.com/why-cant-i-pair-my-payanywhere-card-reader)

## Card reader cannot read cards successfully

- [Card reader cannot read cards successfully](https://support.sekuremerchants.com/card-reader-cannot-read-cards-successfully)

## Card reader lost connection with my phone/tablet

- [My card reader keeps losing connection to my device](https://support.sekuremerchants.com/card-reader-keeps-loosing-connection-to-my-device)

## Card reader isn't responding

- [What to do when your POS system is down](https://support.sekuremerchants.com/what-to-do-when-your-pos-system-is-down)
- [What do I do if my card reader isn't responding?](https://support.sekuremerchants.com/what-do-i-do-if-my-card-reader-isnt-responding)

## Forgot or reset your password

- [I forgot my Payments Hub password](https://support.sekuremerchants.com/i-forgot-my-payments-hub-password)
- [Forgot my Authorize.net password](https://support.sekuremerchants.com/forgot-my-authorize.net-password)
- [Why has my Payments Hub and Payanywhere password expired?](https://support.sekuremerchants.com/why-has-my-payments-hub-and-payanywhere-password-expired)

## How do I restart or reboot my terminal?

- [How do I reset my Ingenico Lane 7000?](https://support.sekuremerchants.com/how-do-i-reset-my-ingenico-lane-7000)
- [How do I restart or reboot my smart terminal?](https://support.sekuremerchants.com/how-do-i-restart-my-smart-terminal)
- [How do I restart my Ingenico terminal?](https://support.sekuremerchants.com/how-do-i-restart-my-ingenico-terminal)

## Clover troubleshooting

- [Clover troubleshooting](https://support.sekuremerchants.com/clover-troubleshooting)
- [How to reset Clover machine](https://support.sekuremerchants.com/how-to-reset-clover-machine)

## Square troubleshooting

- [Square troubleshooting questions](https://support.sekuremerchants.com/square-troubleshooting-questions)

## First Data troubleshooting

- [First Data troubleshooting questions](https://support.sekuremerchants.com/first-data-troubleshooting-questions)

## Heartland troubleshooting

- [Heartland payment systems troubleshooting](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting)

## Ingenico troubleshooting

- [General troubleshooting for Ingenico terminals](https://support.sekuremerchants.com/general-troubleshooting-for-ingenico-terminals)
- [Is the Ingenico Desk 3500 Wifi at the end of its life?](https://support.sekuremerchants.com/is-the-ingenico-desk-3500-wifi-at-the-end-of-its-life)
- [Ingenico Lane 3000 End of Life](https://support.sekuremerchants.com/ingenico-lane-3000-end-of-life)

## Bank of America troubleshooting

- [General troubleshooting for Bank of America terminals](https://support.sekuremerchants.com/general-troubleshooting-for-bank-of-america-terminals)

- [Getting started with your equipment](https://support.sekuremerchants.com/getting-started-with-your-equipment#main-content)

    - [Smart Terminal Mini (A77)](https://support.sekuremerchants.com/getting-started-with-your-equipment#smart-terminal-mini-a77)
    - [Smart Terminal Mini (A60)](https://support.sekuremerchants.com/getting-started-with-your-equipment#smart-terminal-mini-a60)
    - [Smart Keypad (A80) and Smart PINPad Pro (SP30)](https://support.sekuremerchants.com/getting-started-with-your-equipment#smart-keypad-a80-and-smart-pinpad-pro-sp30)
    - [Smart POS+ (E700)](https://support.sekuremerchants.com/getting-started-with-your-equipment#smart-pos-e700)
    - [Smart Terminal (A920)](https://support.sekuremerchants.com/getting-started-with-your-equipment#smart-terminal-a920)
    - [Smart Flex (E600)](https://support.sekuremerchants.com/getting-started-with-your-equipment#smart-flex-e600)
    - [First Data FD150 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment#first-data-fd150-terminal)
    - [Ingenico Desk 3500 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment#ingenico-desk-3500-terminal)
    - [Payments Hub Virtual Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment#payments-hub-virtual-terminal)
    - [Payanywhere App](https://support.sekuremerchants.com/getting-started-with-your-equipment#payanywhere-app)
    - [Authorize.net gateway](https://support.sekuremerchants.com/getting-started-with-your-equipment#authorize-net-gateway)
    - [Cluster](https://support.sekuremerchants.com/getting-started-with-your-equipment#cluster)
    - [Wellnessliving](https://support.sekuremerchants.com/getting-started-with-your-equipment#wellnessliving)
    - [Payanywhere 2-in-1 card readers](https://support.sekuremerchants.com/getting-started-with-your-equipment#payanywhere-2-in-1-card-readers)
    - [Payanywhere 3-in-1 card readers|](https://support.sekuremerchants.com/getting-started-with-your-equipment#payanywhere-3-in-1-card-readers)
    - [Ingenico Move 5000 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment#ingenico-move-5000-terminal)
    - [Ingenico Desk 2600](https://support.sekuremerchants.com/getting-started-with-your-equipment#ingenico-desk-2600)
- [How do I manage online payments?](https://support.sekuremerchants.com/how-do-i-manage-online-payments#main-content)

    - [Payments Hub virtual terminal](https://support.sekuremerchants.com/how-do-i-manage-online-payments#payments-hub-virtual-terminal)
- [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#main-content)

    - [Terminal not turning on](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#terminal-not-turning-on)
    - [Terminal not printing](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#terminal-not-printing)
    - [Slow equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#slow-equipment)
    - [Device is frozen or stuck on processing](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#device-is-frozen-or-stuck-on-processing)
    - [Equipment isn't charging](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#equipment-isnt-charging)
    - [My device is not getting any data](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#my-device-is-not-getting-any-data)
    - [Device keeps getting signed out of session](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#device-keeps-getting-signed-out-of-session)
    - [How to force stop the terminal?](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#how-to-force-stop-the-terminal)
    - [Payanywhere card reader not connecting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#payanywhere-card-reader-not-connecting)
    - [Card reader cannot read cards successfully](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#card-reader-cannot-read-cards-successfully)
    - [Card reader lost connection with my phone/tablet](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#card-reader-lost-connection-with-my-phone-tablet)
    - [Card reader isn't responding](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#card-reader-isnt-responding)
    - [Forgot or reset your password](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#forgot-or-reset-your-password)
    - [How do I restart or reboot my terminal?](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#how-do-i-restart-or-reboot-my-terminal)
    - [Clover troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#clover-troubleshooting)
    - [Square troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#square-troubleshooting)
    - [First Data troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#first-data-troubleshooting)
    - [Heartland troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#heartland-troubleshooting)
    - [Ingenico troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#ingenico-troubleshooting)
    - [Bank of America troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment#bank-of-america-troubleshooting)
- [Maintenance & updates](https://support.sekuremerchants.com/maintenance-updates#main-content)

    - [How do I care for the printer on my device?](https://support.sekuremerchants.com/maintenance-updates#how-do-i-care-for-the-printer-on-my-device)
    - [How can I update software on my device?](https://support.sekuremerchants.com/maintenance-updates#how-can-i-update-software-on-my-device)
    - [Equipment care](https://support.sekuremerchants.com/maintenance-updates#equipment-care)
    - [Receipts](https://support.sekuremerchants.com/maintenance-updates#receipts)
- [Find my response & error code](https://support.sekuremerchants.com/find-my-response-error-code#main-content)

    - [General Codes on your POS](https://support.sekuremerchants.com/find-my-response-error-code#general-codes-on-your-pos)
    - [First Data specific error codes](https://support.sekuremerchants.com/find-my-response-error-code#first-data-specific-error-codes)
- [Merchant services](https://support.sekuremerchants.com/merchant-services#main-content)

    - [Funding](https://support.sekuremerchants.com/merchant-services#funding)
    - [My payment expert](https://support.sekuremerchants.com/merchant-services#my-payment-expert)
    - [PCI Plus](https://support.sekuremerchants.com/merchant-services#pci-plus)
- [Rates & fees](https://support.sekuremerchants.com/rates-fees#main-content)

    - [My statements](https://support.sekuremerchants.com/rates-fees#my-statements)
    - [Pricing](https://support.sekuremerchants.com/rates-fees#pricing)
- [Processing & transactions](https://support.sekuremerchants.com/processing-transactions#main-content)

    - [View payment and fee information](https://support.sekuremerchants.com/processing-transactions#view-payment-and-fee-information)
    - [High volumes and transactions](https://support.sekuremerchants.com/processing-transactions#high-volumes-and-transactions)
    - [Accepting payments](https://support.sekuremerchants.com/processing-transactions#accepting-payments)
    - [NFC Payments](https://support.sekuremerchants.com/processing-transactions#nfc-payments)
    - [How to process a refund or void a transaction](https://support.sekuremerchants.com/processing-transactions#how-to-process-a-refund-or-void-a-transaction)
    - [Quickbooks integration](https://support.sekuremerchants.com/processing-transactions#quickbooks-integration)
- [My profile with Sekure](https://support.sekuremerchants.com/my-profile-with-sekure#main-content)

    - [Tax information](https://support.sekuremerchants.com/my-profile-with-sekure#tax-information)
    - [Managing my account](https://support.sekuremerchants.com/my-profile-with-sekure#managing-my-account)
    - [I need to close my account](https://support.sekuremerchants.com/my-profile-with-sekure#i-need-to-close-my-account)
    - [Equipment](https://support.sekuremerchants.com/my-profile-with-sekure#equipment)
    - [Refer-a-friend](https://support.sekuremerchants.com/my-profile-with-sekure#refer-a-friend)

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