--- title: Why is my smart terminal not turning on? description: A common issue merchants will call in with is their terminal not powering on. When your smart terminal isn't turning on, check the battery and charge levels. --- X [Skip to content](https://support.sekuremerchants.com/why-is-my-smart-terminal-not-turning-on#main-content) - [English](https://support.sekuremerchants.com/why-is-my-smart-terminal-not-turning-on) - [Español](https://support.sekuremerchants.com/es/por-qué-mi-terminal-smart-no-enciende) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - - [English](https://support.sekuremerchants.com/why-is-my-smart-terminal-not-turning-on) - [Español](https://support.sekuremerchants.com/es/por-qué-mi-terminal-smart-no-enciende) English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.sekuremerchants.com/?hsLang=en) 2. [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en) 3. [Terminal not turning on](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#terminal-not-turning-on) # Why is my smart terminal not turning on? ## When your smart terminal isn't turning on, check the battery and charge levels Often when a smart terminal doesn't turn on, it's because there's an issue with the battery.  1. Ensure the battery is completely seated in the back of the device and the battery cover is fully closed. 2. Ensure the device is charged to at least 30%. The smart terminal may not function properly at a lower charge. ![SP30-pinpad-pro](https://support.sekuremerchants.com/hs-fs/hubfs/SP30-pinpad-pro.jpg?width=232&height=304&name=SP30-pinpad-pro.jpg) ### Smart Keypad (SP30) If you're using the SP30, plug the device into the A80 Smart Keypad, and it will automatically turn on.   #### This article applies to the following smart terminals: - Smart Terminal Mini (A60) - Smart Terminal Mini (A77) - Smart Keypad (A80) and Smart Keypad Plus (A80 and SP30) - Smart POS+ (E700) - Smart Terminal (A920) - Smart Flex (E600) - [Getting started with your equipment](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#main-content) - [Smart Terminal Mini (A77)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a77) - [Smart Terminal Mini (A60)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a60) - [Smart Keypad (A80) and Smart PINPad Pro (SP30)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-keypad-a80-and-smart-pinpad-pro-sp30) - [Smart POS+ (E700)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-pos-e700) - [Smart Terminal (A920)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-a920) - [Smart Flex (E600)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-flex-e600) - [First Data FD150 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#first-data-fd150-terminal) - [Ingenico Desk 3500 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-desk-3500-terminal) - [Payments Hub Virtual Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payments-hub-virtual-terminal) - [Payanywhere App](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-app) - [Authorize.net gateway](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#authorize-net-gateway) - 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When your smart terminal isn't turning on, check the battery and charge levels." }, "naics" : "522320", "name" : "Sekure Payment Experts", "sameAs" : [ "https://www.facebook.com/sekuremerchants", "https://twitter.com/sekuremerchants", "https://www.linkedin.com/company/sekure-merchant-solutions", "https://www.instagram.com/sekure_merchant_solutions/" ], "telephone" : "1 (866) 710-7384", "url" : "https://sekuremerchants.com/" } ```