Support Hub
English
Español
Contact us
Español
Processing & transactions
Getting started with your equipment
Smart Terminal Mini (A77)
Smart Terminal Mini (A60)
Smart Keypad (A80) and Smart PINPad Pro (SP30)
Smart POS+ (E700)
Smart Terminal (A920)
Smart Flex (E600)
First Data FD150 Terminal
Ingenico Desk 3500 Terminal
Payments Hub Virtual Terminal
Payanywhere App
Authorize.net gateway
Cluster
Wellnessliving
Payanywhere 2-in-1 card readers
Payanywhere 3-in-1 card readers|
How do I manage online payments?
Payments Hub virtual terminal
I need help troubleshooting my equipment
Terminal not turning on
Terminal not printing
Slow equipment
Device is frozen or stuck on processing
Equipment isn't charging
My device is not getting any data
Device keeps getting signed out of session
How to force stop the terminal?
Payanywhere card reader not connecting
Card reader cannot read cards successfully
Card reader lost connection with my phone/tablet
Card reader isn't responding
Forgot or reset your password
How do I restart or reboot my terminal?
Clover troubleshooting
Square troubleshooting
First Data troubleshooting
Heartland troubleshooting
Ingenico troubleshooting
Bank of America troubleshooting
Maintenance & updates
How do I care for the printer on my device?
How can I update software on my device?
Equipment care
Receipts
Find my response & error code
General Codes on your POS
First Data specific error codes
Merchant services
Funding
My payment expert
Rates & fees
My statements
Pricing
Processing & transactions
View payment and fee information
High volumes and transactions
Accepting payments
NFC Payments
How to process a refund or void a transaction
Quickbooks integration
My profile with Sekure
Tax information
Managing my account
I need to close my account
Equipment
Refer-a-friend
Back to home
Support Hub
Processing & transactions
Getting started with your equipment
Smart Terminal Mini (A77)
Smart Terminal Mini (A60)
Smart Keypad (A80) and Smart PINPad Pro (SP30)
Smart POS+ (E700)
Smart Terminal (A920)
Smart Flex (E600)
First Data FD150 Terminal
Ingenico Desk 3500 Terminal
Payments Hub Virtual Terminal
Payanywhere App
Authorize.net gateway
Cluster
Wellnessliving
Payanywhere 2-in-1 card readers
Payanywhere 3-in-1 card readers|
How do I manage online payments?
Payments Hub virtual terminal
I need help troubleshooting my equipment
Terminal not turning on
Terminal not printing
Slow equipment
Device is frozen or stuck on processing
Equipment isn't charging
My device is not getting any data
Device keeps getting signed out of session
How to force stop the terminal?
Payanywhere card reader not connecting
Card reader cannot read cards successfully
Card reader lost connection with my phone/tablet
Card reader isn't responding
Forgot or reset your password
How do I restart or reboot my terminal?
Clover troubleshooting
Square troubleshooting
First Data troubleshooting
Heartland troubleshooting
Ingenico troubleshooting
Bank of America troubleshooting
Maintenance & updates
How do I care for the printer on my device?
How can I update software on my device?
Equipment care
Receipts
Find my response & error code
General Codes on your POS
First Data specific error codes
Merchant services
Funding
My payment expert
Rates & fees
My statements
Pricing
Processing & transactions
View payment and fee information
High volumes and transactions
Accepting payments
NFC Payments
How to process a refund or void a transaction
Quickbooks integration
My profile with Sekure
Tax information
Managing my account
I need to close my account
Equipment
Refer-a-friend
Processing & transactions
View support information on payment processing and reporting with a focus on practical guidance for merchants and your business.
Why have I not received my deposits?
How can I get clarity on my processing statement?
How do I pre-authorize a transaction?
How to add discounts and tips?
Tickets and tabs
View payment and fee information
How do I access Payments Hub's transaction, customer, and sales reports?
How do I view a dispute or chargeback on Payments Hub
How to view deposits on Payments Hub
How do I view transactions on Payments Hub?
High volumes and transactions
Why is additional information needed for transactions over high amounts?
What should I do if I am going over the monthly volume?
How do I change my high-ticket amount?
How do I find transactions on Payments Hub?
Accepting payments
How to accept payments in the virtual terminal on Payments hub?
How do I accept split payments?
How do I take and process offline transactions?
Can I process a transaction outside of the United States?
How to add discounts and tips?
See more
NFC Payments
How do I accept contactless (NFC) payments on my First Data FD150 terminal?
How do I accept contactless payments on my Smart Terminal?
How to process a refund or void a transaction
How do I process a refund on my Ingenico terminal?
How do I reverse a transaction on my Ingenico terminal?
How to void or refund a transaction on Payanywhere
How to issue a refund or void a transaction in Payments Hub
Quickbooks integration
Connecting to QuickBooks
Payanywhere merchants can now connect to Chargezoom
How do I sync my transactions from Payanywhere to QuickBooks?
How to connect Biller Genie to QuickBooks