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Support Hub

Processing & transactions

Processing & transactions

View support information on payment processing and reporting with a focus on practical guidance for merchants and your business.

Why have I not received my deposits?

How can I get clarity on my processing statement?

View payment and fee information

How do I access Payments Hub's transaction, customer, and sales reports?

How do I view a dispute or chargeback on Payments Hub

How to view deposits on Payments Hub

How do I view transactions on Payments Hub?

How do I sync my transactions from Paynanywhere to QuickBooks?

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High volumes and transactions

Why is additional information needed for transactions over high amounts?

What should I do if I am going over the monthly volume?

How do I change my high-ticket amount?

How do I find transactions on Payments Hub?

Accepting payments

How to accept payments in the virtual terminal on Payments hub?

How do I accept split payments?

How do I take and process offline transactions?

Can I process a transaction outside of the United States?

NFC Payments

How do I accept contactless (NFC) payments on my First Data FD150 terminal?

How do I accept contactless payments on my Smart Terminal?

How to process a refund or void a transaction

How do I reverse a transaction on my Ingenico terminal?

How do I process a refund on my Ingenico terminal?

How to void or refund a transaction on Payanywhere

How to issue a refund or void a transaction in Payments Hub