- Support Hub
- Processing & transactions
- High volumes and transactions
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Getting started with your equipment
- Smart Terminal Mini (A77)
- Smart Terminal Mini (A60)
- Smart Keypad (A80) and Smart PINPad Pro (SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Payments Hub Virtual Terminal
- Payanywhere App
- Authorize.net gateway
- Cluster
- Wellnessliving
- Payanywhere 2-in-1 card readers
- Payanywhere 3-in-1 card readers|
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How do I manage online payments?
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I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
- Slow equipment
- Device is frozen or stuck on processing
- Equipment isn't charging
- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
- Payanywhere card reader not connecting
- Card reader cannot read cards successfully
- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
- How do I restart or reboot my terminal?
- Clover troubleshooting
- Square troubleshooting
- First Data troubleshooting
- Heartland troubleshooting
- Ingenico troubleshooting
- Bank of America troubleshooting
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Maintenance & updates
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Find my response & error code
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Merchant services
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Rates & fees
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Processing & transactions
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My profile with Sekure
Why is additional information needed for transactions over high amounts?
Extra information might be necessary for transactions involving high amounts to help reduce risks related to that particular transaction and avoid delays in the funds being transferred to the account.
This article applies to the following terminals:
- Smart Terminal Mini (A60)
- Smart Terminal Mini (A77)
- Smart Keypad (A80) & Smart Keypad Plus (A80 and SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- Smart PINPad Pro (A80 + SP30)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Ingenico iCT220