--- title: How to issue a refund or void a transaction in Payments Hub description: Use this guide and learn how refund and voiding a transaction can be done easily through your Payments Hub --- X [Skip to content](https://support.sekuremerchants.com/how-to-issue-a-refund-or-void-a-transaction-in-payment-hub#main-content) - [English](https://support.sekuremerchants.com/how-to-issue-a-refund-or-void-a-transaction-in-payment-hub) - [Español](https://support.sekuremerchants.com/es/cómo-emitir-un-reembolso-o-anular-una-transacción-en-payment-hub) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - - [English](https://support.sekuremerchants.com/how-to-issue-a-refund-or-void-a-transaction-in-payment-hub) - [Español](https://support.sekuremerchants.com/es/cómo-emitir-un-reembolso-o-anular-una-transacción-en-payment-hub) English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.sekuremerchants.com/?hsLang=en) 2. [Processing & transactions](https://support.sekuremerchants.com/processing-transactions?hsLang=en) 3. [How to process a refund or void a transaction](https://support.sekuremerchants.com/processing-transactions?hsLang=en#how-to-process-a-refund-or-void-a-transaction) # How to issue a refund or void a transaction in Payments Hub ## Refund and voiding a transaction can be done easily through your Payments Hub 1. Go to your transactions page 2. Select the transaction you would like to refund/void ### Void a transaction: 1. To void a transaction click the void transaction   2. Follow the prompts on your screen and send an optional receipt to your customer Note: only transactions that have not been sent for settlement can be voided ### Refunds: For transactions that have been settled or cash payments, you will need to refund your customer. 1. Click on refund transaction. 2. You will be able to select full refund, itemized refund or a custom refund. 3. Once you have selected the items or amount you want to refund click refund to complete the refund. 4. 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