How to issue a refund or void a transaction in Payments Hub

Refund and voiding a transaction can be done easily through your Payments Hub

1. Go to your transactions page
2. Select the transaction you would like to refund/void

Void a transaction:

1. To void a transaction click the void transaction  
2. Follow the prompts on your screen and send an optional receipt to your customer

Refunds:

For transactions that have been settled or cash payments, you will need to refund your customer.

1. Click on refund transaction.
2. You will be able to select full refund, itemized refund or a custom refund.
3. Once you have selected the items or amount you want to refund click refund to complete the refund.
4. You can send your customer an optional receipt.