- Support Hub
- Processing & transactions
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Getting started with your equipment
- Smart Terminal Mini (A77)
- Smart Terminal Mini (A60)
- Smart Keypad (A80) and Smart PINPad Pro (SP30)
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- Smart Terminal (A920)
- Smart Flex (E600)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Payments Hub Virtual Terminal
- Payanywhere App
- Authorize.net gateway
- Cluster
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- Payanywhere 2-in-1 card readers
- Payanywhere 3-in-1 card readers|
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How do I manage online payments?
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I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
- Slow equipment
- Device is frozen or stuck on processing
- Equipment isn't charging
- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
- Payanywhere card reader not connecting
- Card reader cannot read cards successfully
- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
- How do I restart or reboot my terminal?
- Clover troubleshooting
- Square troubleshooting
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Maintenance & updates
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Find my response & error code
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Merchant services
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Rates & fees
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Processing & transactions
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My profile with Sekure
How do I pre-authorize a transaction?
How to open tabs and pre-authorize transactions
Step 1: Enable bar tabs
First make sure the Bar Tab is enabled by going into Settings/ Features/ Payments, Activate Bar Tab.
Step 2: Pre-authorize a transaction
Go into any mode to make the order, press payment and select BARTAB.
It will ask to swipe the card on the Pax terminal.
Once the card is swiped, that amount is pre-authorized.
Step 3: Add new items, pay or cancel a tab
When you go back into the order you can always add more items if needed.
When pressing continue, you will have 3 options:
- Continue: Save the new items on the order. (No need to swipe the card again)
- Pay Tab: Make the full payment on the customer's card without needing to swipe the card.
- Cancel Tab: Cancel the pre-authorization and the customer can pay another method.