How do I view a dispute or chargeback on Payments Hub

Respond to disputes promptly to best protect yourself

Your customers have 120 days to file a chargeback dispute after any transaction.

From the main dashboard, click the dispute icon.
On the “disputes” page, you’ll see a listing of your dispute cases. These can be filtered by selecting “all disputes,” “action required,” “under review,” or “closed.”
Each dispute will show information about the transaction (including card brand, last 4, transaction amount, and transaction date) and information about the dispute case (your customer’s reason for initiating and the date).
Click on a dispute to see additional details, including a copy of your “chargeback notice.”
To accept or refute the dispute, use the action required filter.