--- title: How do I initiate a chargeback dispute process in Payments Hub? description: Learn how to initiate and manage the chargeback dispute process in Payments Hub. Protect your business by responding promptly with the right documentation and steps. --- X [Skip to content](https://support.sekuremerchants.com/how-do-i-view-a-dispute-chargeback-on-payments-hub#main-content) - [English](https://support.sekuremerchants.com/how-do-i-view-a-dispute-chargeback-on-payments-hub) - [Español](https://support.sekuremerchants.com/es/cómo-veo-una-disputa-o-devolución-de-cargo-en-payments-hub) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - - [English](https://support.sekuremerchants.com/how-do-i-view-a-dispute-chargeback-on-payments-hub) - [Español](https://support.sekuremerchants.com/es/cómo-veo-una-disputa-o-devolución-de-cargo-en-payments-hub) English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. 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[View payment and fee information](https://support.sekuremerchants.com/processing-transactions?hsLang=en#view-payment-and-fee-information) # How do I initiate a chargeback dispute process in Payments Hub? ## Respond to chargeback disputes promptly to best protect your business Payments Hub allows merchants to easily track and take action on chargebacks, by rebutting disputes. **What is a chargeback?** A dispute initiated by a customer and/or the issuing bank, claiming that the cardholder should not be debited for a specific transaction. **Why does dispute management matter?**Effective management helps your merchants reduce the [negative impacts of chargebacks](https://sekuremerchants.com/blog/six-ways-to-prevent-chargebacks-and-online-payment-processing-disputes), including financial losses, operational disruption, increased fees, and potential restrictions on payment processing. **How to know when a customer has initiated a chargeback?** When a new chargeback is issued, you will receive an email alert from Payments Hub, and it will also be listed on the [Disputes page](https://www.paymentshub.com/business/disputes), with a status of "Action Required." Merchants can click on the chargeback to view more details. **How to initiate a chargeback dispute process?** If you would like to dispute the chargeback, you can rebut it by providing critical documentation that can help resolve it.  **Step 1:** Navigate to the [Disputes page](https://www.paymentshub.com/business/disputes) in your Payments Hub portal **Step 2:** Click “Action Required” to filter for your active disputes. Select the dispute you want to manage. ![Action-Required](https://support.sekuremerchants.com/hs-fs/hubfs/Action-Required.png?width=307&height=107&name=Action-Required.png) **Step 3:** Click “Rebut” ![Re-but](https://support.sekuremerchants.com/hs-fs/hubfs/support/Re-but.png?width=238&height=91&name=Re-but.png) **Step 4:** You will be prompted to upload supporting documentation. You can continue to attach documentation that supports your rebuttal while the dispute is under review. ![supports your-rebuttal](https://support.sekuremerchants.com/hs-fs/hubfs/support/supports%20your-rebuttal.png?width=415&height=378&name=supports%20your-rebuttal.png) **Step 5:** Click “Submit”. You can now view the current status of any dispute "Under Review", the actions that can be taken, and the outcome of a closed dispute (whether won or lost). **How long does the chargeback dispute process take?** After a sale, your customer generally has 120 days to file a chargeback dispute for any transaction. 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