How to void or refund a transaction on Payanywhere

Void

A void cancels a sale that has been completed, but hasn’t yet been processed for payment. It's best to process a void on the same day before your account batches out. However, if you have a sale time-stamped after you batch out, you can void it before you batch out the following day.

To void a transaction:

1. Go to “transactions”.
2. Search, then select the transaction you’d like to void.
3. Tap "void" and "confirm" that you would like to void the transaction.
4. Send your customer an optional receipt, if necessary.

Refund

When a transaction has already been processed, and the payment has been completed, refunds come into play. In this case, the cardholder would receive a credit back to their bank account. It's important to note that the refund amount should be greater than $0.00, but can’t exceed the total transaction amount.

To refund a transaction:

1. Head to “transactions”.
2. Search and select the transaction you would like to refund and tap "refund."
   1. If you're returning entire item costs, select the item counters to indicate how many of the items are being returned.
   2. If the total needs to be adjusted further for any reason, enter it in the “additional custom amount” field.
3. Tap "refund" to complete.
4. Send your customer an optional receipt, if necessary.