Bank of America troubleshooting

General troubleshooting for Bank of America terminals

Having trouble with your Bank of America device? Sekure Payment Experts can help

* This article was validated: October 9, 2023.

Bank of America provides its own point-of-sale solution, which can be a valuable addition to your team. 

In this article find solutions to the most common questions about Bank of America equipment.

In this article:

Have another Bank of America POS issue? Check for a solution here.

What kind of security does Bank of America offer?

Bank of America offers security measures, including tokenization and encryption, to safeguard your customers' payment data, effectively shielding it from potential data breaches. You will be required to consistently adhere to industry standards for card data security, specifically the Payment Card Industry Data Security Standard (PCI DSS), and to provide annual confirmation of your compliance.

Forgot my Bank of America login for my POS

If you forgot your password you can reset it by going to their website and clicking on the “forgot username and password” link at the bottom of the login form.

Be sure to have your account number, card number and social security number on hand then follow the prompts to recover your information.

What tools does Bank of America have to help me manage chargebacks and disputes?

Bank of America provides chargeback management software and works with external service providers to streamline processes, so you can automate tasks.

What payment types can I accept with Bank of America?

With Bank of America you can accept transactions involving Visa®, Mastercard®, Discover®, and American Express® cards, as well as PIN debit transactions, which encompass EBT (Electronic Benefit Transfer) payments.

Do payment devices from Bank of America come with a warranty?

Yes, Bank of America bank-branded devices are covered by a restricted two-year replacement warranty.

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