--- title: Heartland payment systems troubleshooting description: Trouble with Heartland payment systems? Sekure Payment Experts can help. Check these most Heartland troubleshooting questions we got from merchants. --- X [Skip to content](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting#main-content) - [English](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting) - [Español](https://support.sekuremerchants.com/es/solución-de-problemas-de-sistemas-de-pago-de-heartland) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - - [English](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting) - [Español](https://support.sekuremerchants.com/es/solución-de-problemas-de-sistemas-de-pago-de-heartland) English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.sekuremerchants.com/?hsLang=en) 2. [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en) 3. [Heartland troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#heartland-troubleshooting) # Heartland payment systems troubleshooting ## Trouble with Heartland payment systems? Sekure Payment Experts can help This article was validated: September 13, 2023 Heartland offers a variety of point of sale solutions. Here are some quick solutions to some of the most common problems experienced with Heartland equipment.  ### In this article: - [How do I pair my Heartland card reader?](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting#pair) - [What is Heartland InfoCentral?](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting#whatis) - [Can I easily access Heartland InfoCentral from my POS System?](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting#infocentral) - [How do I reset my Heartland InfoCentral password?](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting#password-reset) - [Still having trouble?](https://support.sekuremerchants.com/heartland-payment-systems-troubleshooting#trouble) ### How do I pair my Heartland card reader? 1. Access the settings in your point-of-sale, click on the **settings** link in the left menu. 2. Under **payment devices** tap **pair an eConduit terminal**. You may be prompted to confirm your contact information during this process. 3. Once you reach the device pairing stage, you will need to enter the device's serial number, which can be found on the back of the device. 4. Your point-of-sale will then ask you to confirm a test transaction on the terminal. If you see the transaction displayed on the terminal, simply click the "Yes" button. Don't forget to cancel the transaction on the device by pressing the physical red button. 5. Once your terminal is successfully connected, you will receive an alert on your screen confirming that the device is connected. ### What is Heartland InfoCentral? Heartland InfoCentral is a reporting tool that provides round-the-clock access to your merchant transaction activities.  ### Can I easily access Heartland InfoCentral from my POS System? Access InfoCentral through **my account**, choose the **reports** link on your POS. ### How do I reset my Heartland InfoCentral Password? Visit their password reset page and enter your account email. You will get an email with instructions to reset your password. ### ![Sekure Payment Expert](https://support.sekuremerchants.com/hs-fs/hubfs/Emails/hero-email-17910--1.png?width=320&height=399&name=hero-email-17910--1.png)Still having trouble? If you need additional assistance our [Sekure Payment Experts](https://sekuremerchants.com/meet-your-payment-expert) can upgrade your payment processing experience. 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