--- title: Is the Ingenico Desk 3500 Wifi at the end of its life? description: Learn about the upcoming transition from the Ingenico DESK3500 WiFi to the DESK2600 WiFi. Find key details, important dates, and how to upgrade your payment terminal before the DESK3500 WiFi reaches End of Life. --- X [Skip to content](https://support.sekuremerchants.com/is-the-ingenico-desk-3500-wifi-at-the-end-of-its-life#main-content) - [English](https://support.sekuremerchants.com/is-the-ingenico-desk-3500-wifi-at-the-end-of-its-life) - [Español](https://support.sekuremerchants.com/es/el-ingenico-desk-3500-wifi-está-llegando-al-final-de-su-vida-útil) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - - [English](https://support.sekuremerchants.com/is-the-ingenico-desk-3500-wifi-at-the-end-of-its-life) - [Español](https://support.sekuremerchants.com/es/el-ingenico-desk-3500-wifi-está-llegando-al-final-de-su-vida-útil) English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.sekuremerchants.com/?hsLang=en) 2. [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en) 3. [Ingenico troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#ingenico-troubleshooting) # Is the Ingenico Desk 3500 Wifi at the end of its life? ## Important update: Ingenico DESK 3500 Wifi Series transition to DESK 2600 Wifi ![ingenico-desk-3500](https://support.sekuremerchants.com/hs-fs/hubfs/support/ingenico-desk-3500.jpg?width=300&height=376&name=ingenico-desk-3500.jpg) Ingenico has announced that the DESK 3500 Wifi devices will reach their End of Life (EOL) in late 2025. While the DESK 3500 Wifi devices will continue to function and receive necessary support and service for the time being a transition to the DESK 2600 Wifi series will begin to ensure optimal performance for merchants and sales partners. **Key details about the transition:** - The DESK 2600 Wifi will replace the DESK 3500 Wifi and is nearly identical in functionality, offering the same payment processing capabilities. - The DESK 2600 Wifi supports Ethernet and Wifi communication only. - The transition to the DESK 2600 Wifi will be effective starting January 20, 2025. - For more information, review the [Quick Reference Guide (QRG)](https://generalmarketingdocs.s3.us-west-2.amazonaws.com/EPX/EPX_QRG_Trifold_Desk2600.pdf) for the DESK2600 Wifi. **What merchants need to know:** - Merchants currently using the DESK 3500 Wifi can continue using their devices, with full support for the time being. - For new installations or device replacements, the DESK 2600 Wifi will be the recommended device beginning January 2025. [![Need help with this EOL equipment](https://support.sekuremerchants.com/hs-fs/hubfs/support/Need%20help%20with%20this%20EOL%20equipment.png?width=687&height=200&name=Need%20help%20with%20this%20EOL%20equipment.png)](https://support.sekuremerchants.com/is-the-ingenico-desk-3500-wifi-at-the-end-of-its-life#popup-open)   - [Getting started with your equipment](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#main-content) - [Smart Terminal Mini (A77)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a77) - [Smart Terminal Mini (A60)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a60) - [Smart Keypad (A80) and Smart PINPad Pro (SP30)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-keypad-a80-and-smart-pinpad-pro-sp30) - [Smart POS+ (E700)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-pos-e700) - [Smart Terminal (A920)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-a920) - [Smart Flex (E600)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-flex-e600) - [First Data FD150 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#first-data-fd150-terminal) - [Ingenico Desk 3500 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-desk-3500-terminal) - [Payments Hub Virtual Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payments-hub-virtual-terminal) - [Payanywhere App](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-app) - [Authorize.net gateway](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#authorize-net-gateway) - [Cluster](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#cluster) - [Wellnessliving](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#wellnessliving) - [Payanywhere 2-in-1 card readers](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-2-in-1-card-readers) - [Payanywhere 3-in-1 card readers|](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-3-in-1-card-readers) - [Ingenico Move 5000 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-move-5000-terminal) - [Ingenico Desk 2600](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-desk-2600) - [How do I manage online payments?](https://support.sekuremerchants.com/how-do-i-manage-online-payments?hsLang=en#main-content) - [Payments Hub virtual terminal](https://support.sekuremerchants.com/how-do-i-manage-online-payments?hsLang=en#payments-hub-virtual-terminal) - [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#main-content) - [Terminal not turning on](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#terminal-not-turning-on) - [Terminal not printing](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#terminal-not-printing) - [Slow equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#slow-equipment) - [Device is frozen or stuck on processing](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#device-is-frozen-or-stuck-on-processing) - [Equipment isn't charging](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#equipment-isnt-charging) - [My device is not getting any data](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#my-device-is-not-getting-any-data) - [Device keeps getting signed out of session](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#device-keeps-getting-signed-out-of-session) - [How to force stop the terminal?](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#how-to-force-stop-the-terminal) - [Payanywhere card reader not connecting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#payanywhere-card-reader-not-connecting) - [Card reader cannot read cards successfully](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-cannot-read-cards-successfully) - [Card reader lost connection with my phone/tablet](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-lost-connection-with-my-phone-tablet) - [Card reader isn't responding](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-isnt-responding) - [Forgot or reset your password](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#forgot-or-reset-your-password) - [How do I restart or reboot my terminal?](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#how-do-i-restart-or-reboot-my-terminal) - [Clover troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#clover-troubleshooting) - [Square troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#square-troubleshooting) - [First Data troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#first-data-troubleshooting) - [Heartland troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#heartland-troubleshooting) - [Ingenico troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#ingenico-troubleshooting) - [Bank of America troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#bank-of-america-troubleshooting) - [Maintenance & updates](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#main-content) - [How do I care for the printer on my device?](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#how-do-i-care-for-the-printer-on-my-device) - [How can I update software on my device?](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#how-can-i-update-software-on-my-device) - [Equipment care](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#equipment-care) - [Receipts](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#receipts) - [Find my response & error code](https://support.sekuremerchants.com/find-my-response-error-code?hsLang=en#main-content) - [General Codes on your POS](https://support.sekuremerchants.com/find-my-response-error-code?hsLang=en#general-codes-on-your-pos) - [First Data specific error codes](https://support.sekuremerchants.com/find-my-response-error-code?hsLang=en#first-data-specific-error-codes) - [Merchant services](https://support.sekuremerchants.com/merchant-services?hsLang=en#main-content) - [Funding](https://support.sekuremerchants.com/merchant-services?hsLang=en#funding) - [My payment expert](https://support.sekuremerchants.com/merchant-services?hsLang=en#my-payment-expert) - [PCI Plus](https://support.sekuremerchants.com/merchant-services?hsLang=en#pci-plus) - [Rates & fees](https://support.sekuremerchants.com/rates-fees?hsLang=en#main-content) - [My statements](https://support.sekuremerchants.com/rates-fees?hsLang=en#my-statements) - [Pricing](https://support.sekuremerchants.com/rates-fees?hsLang=en#pricing) - [Processing & transactions](https://support.sekuremerchants.com/processing-transactions?hsLang=en#main-content) - [View payment and fee information](https://support.sekuremerchants.com/processing-transactions?hsLang=en#view-payment-and-fee-information) - [High volumes and transactions](https://support.sekuremerchants.com/processing-transactions?hsLang=en#high-volumes-and-transactions) - [Accepting payments](https://support.sekuremerchants.com/processing-transactions?hsLang=en#accepting-payments) - [NFC Payments](https://support.sekuremerchants.com/processing-transactions?hsLang=en#nfc-payments) - [How to process a refund or void a transaction](https://support.sekuremerchants.com/processing-transactions?hsLang=en#how-to-process-a-refund-or-void-a-transaction) - [Quickbooks integration](https://support.sekuremerchants.com/processing-transactions?hsLang=en#quickbooks-integration) - [My profile with Sekure](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#main-content) - [Tax information](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#tax-information) - [Managing my account](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#managing-my-account) - [I need to close my account](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#i-need-to-close-my-account) - [Equipment](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#equipment) - [Refer-a-friend](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#refer-a-friend) - [Home](https://sekuremerchants.com/) - [Equipment](https://sekuremerchants.com/equipment/) - [Starting a new business](https://sekuremerchants.com/new-business/) - [Resources](https://sekuremerchants.com/blog/) - [Rates](https://sekuremerchants.com/rates/) - [Meet your Payment Experts](https://sekuremerchants.com/meet-your-payment-expert/) - [Newsletter](https://sekuremerchants.com/blog/) - [Contact us](https://sekuremerchants.com/contact-us/) [![Chill listening crop-3](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/Sekure_Knowledge-base_Logo-footer-tm.png?width=125&height=55&name=Sekure_Knowledge-base_Logo-footer-tm.png "Chill listening crop-3")](https://sekuremerchants.com/) Support Hub Copyright © 2025, Sekure Payment Experts ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States", "addressLocality" : "New York", "addressRegion" : "NY", "postalCode" : "10018", "streetAddress" : "104 W 40th Street, 5th floor " }, "alternateName" : "Sekure Merchant Solutions", "areaServed" : { "@type" : "GeoCircle", "geoMidpoint" : { "@type" : "GeoCoordinates", "latitude" : "40.733231", "longitude" : "-73.991119" }, "geoRadius" : "150 km" }, "description" : "credit card payment processing experts for all types of merchants", "email" : "info@sekuremerchants.com", "image" : "https://blog.sekuremerchants.com/hubfs/Hero/blog-sekure-hero.jpg", "logo" : "https://4438792.fs1.hubspotusercontent-na3.net/hubfs/4438792/Sekure%20Logo%20Full-1.png", "mainEntityOfPage" : { "@id" : "https://support.sekuremerchants.com/is-the-ingenico-desk-3500-wifi-at-the-end-of-its-life", "@type" : "WebPage", "description" : "Learn about the upcoming transition from the Ingenico DESK3500 WiFi to the DESK2600 WiFi. Find key details, important dates, and how to upgrade your payment terminal before the DESK3500 WiFi reaches End of Life." }, "naics" : "522320", "name" : "Sekure Payment Experts", "sameAs" : [ "https://www.facebook.com/sekuremerchants", "https://twitter.com/sekuremerchants", "https://www.linkedin.com/company/sekure-merchant-solutions", "https://www.instagram.com/sekure_merchant_solutions/" ], "telephone" : "1 (866) 710-7384", "url" : "https://sekuremerchants.com/" } ```