- Support Hub
- I need help troubleshooting my equipment
- Device keeps getting signed out of session
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Getting started with your equipment
- Smart Terminal Mini (A77)
- Smart Terminal Mini (A60)
- Smart Keypad (A80) and Smart PINPad Pro (SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Pay Anywhere 2-in-1 card readers
- Pay Anywhere 3-in-1 card readers
- Payments Hub Virtual Terminal
- Payanywhere App
- Authorize.net gateway
- Cluster
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How do I manage online payments?
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I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
- Slow equipment
- Device is frozen or stuck on processing
- Equipment isn't charging
- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
- Payanywhere card reader not connecting
- Card reader cannot read cards successfully
- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
- How do I restart or reboot my terminal?
- Clover troubleshooting
- Square troubleshooting
- First Data troubleshooting
- Heartland troubleshooting
- Ingenico troubleshooting
- Bank of America troubleshooting
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Maintenance & updates
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Find my response & error code
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Merchant services
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Rates & fees
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Processing & transactions
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My profile with Sekure
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Quickbooks Integration
Why does my device keep getting signed out of session on Payments Hub?
For security reasons, when the Payanywhere app is inactive for an hour the app is automatically signed out
Users with the PIN setting enabled and timeout set at one hour or longer will encounter expired sessions after one hour of background inactivity due to the Payanywhere security policy.
This article applies to the following smart terminals:
- Smart Terminal Mini (A60)
- Smart Terminal Mini (A77)
- Smart Keypad (A80) and Smart Keypad Plus (A80 and SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- Payanywhere App