Device keeps getting signed out of session

Why does my device keep getting signed out of session on Payments Hub?

For security reasons, when the Payanywhere app is inactive for an hour the app is automatically signed out

Users with the PIN setting enabled and timeout set at one hour or longer will encounter expired sessions after one hour of background inactivity due to the Payanywhere security policy.

This article applies to the following smart terminals:

  • Smart Terminal Mini (A60)
  • Smart Terminal Mini (A77)
  • Smart Keypad (A80)  and Smart Keypad Plus (A80 and SP30)
  • Smart POS+ (E700)
  • Smart Terminal (A920)
  • Smart Flex (E600)
  • Payanywhere App