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- I need help troubleshooting my equipment
- Device keeps getting signed out of session
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- Smart Terminal Mini (A77)
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I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
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- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
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- Card reader isn't responding
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Why does my device keep getting signed out of session on Payments Hub?
For security reasons, when the Payanywhere app is inactive for an hour the app is automatically signed out
Users with the PIN setting enabled and timeout set at one hour or longer will encounter expired sessions after one hour of background inactivity due to the Payanywhere security policy.
This article applies to the following smart terminals:
- Smart Terminal Mini (A60)
- Smart Terminal Mini (A77)
- Smart Keypad (A80) and Smart Keypad Plus (A80 and SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- Payanywhere App