--- title: Card reader cannot read cards successfully description: Learn more about your Payanywhere device, follow this guide If your card reader cannot read cards successfully. --- X [Skip to content](https://support.sekuremerchants.com/card-reader-cannot-read-cards-successfully#main-content) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.sekuremerchants.com/?hsLang=en) 2. [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en) 3. [Card reader cannot read cards successfully](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-cannot-read-cards-successfully) # Card reader cannot read cards successfully 1. Ensure your phone/tablet is a supported model for the card reader's operation. 2. If the card reader's battery is low, connect it to a power source using the USB cable to recharge it before trying again. 3. To turn on the card reader, press the power button. Once it's on, the card reader will automatically reconnect with your smartphone or tablet. 4. Ensure the card reader or smartphone/tablet is within the reception range. 5. Check that the card slot is free of debris. 6. Check if the magstripe or chip of the card is facing the right direction when swiping or inserting the card. 7. Swipe or insert the card with a more constant speed. #### This article applies to the following terminals: - Payanywhere 2-in-1 card readers - Payanywhere 3-in-1 card readers - [Getting started with your equipment](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#main-content) - [Smart Terminal Mini (A77)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a77) - [Smart Terminal Mini (A60)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a60) - [Smart Keypad (A80) and Smart PINPad Pro (SP30)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-keypad-a80-and-smart-pinpad-pro-sp30) - [Smart POS+ (E700)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-pos-e700) - [Smart Terminal (A920)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-a920) - [Smart Flex (E600)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-flex-e600) - [First Data FD150 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#first-data-fd150-terminal) - [Ingenico Desk 3500 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-desk-3500-terminal) - [Payments Hub Virtual Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payments-hub-virtual-terminal) - [Payanywhere App](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-app) - [Authorize.net gateway](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#authorize-net-gateway) - [Cluster](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#cluster) - [Wellnessliving](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#wellnessliving) - 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