My device is not getting any data

Why is my Ingenico terminal not connecting to the internet?

If you have trouble with your terminal's internet connection, please follow the steps below:

  1. Unplug all the cables from the terminal or charging base. Then reconnect them, making sure the connections are firm.
  2. Unplug any wires from the plug socket, router, or phone line port. Then reconnect the wires, making sure the connections are firm.

To soft reboot your terminal, follow the steps below:

  1. Hold down the yellow "clear" and "punctuation mark" buttons at the same time, until the screen goes blue or black.
  2. The terminal should automatically restart. If it doesn't, press the green "enter" button until the terminal powers back on.

If your terminal is connected via Wi-Fi, please also repeat the steps for your router.

Note: if your terminal has a power button, use it to turn the machine off and on again instead of following the above steps.