- Support Hub
- I need help troubleshooting my equipment
- Card reader lost connection with my phone/tablet
-
Getting started with your equipment
- Smart Terminal Mini (A77)
- Smart Terminal Mini (A60)
- Smart Keypad (A80) and Smart PINPad Pro (SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Payments Hub Virtual Terminal
- Payanywhere App
- Authorize.net gateway
- Cluster
- Wellnessliving
- Payanywhere 2-in-1 card readers
- Payanywhere 3-in-1 card readers|
- Ingenico Move 5000 Terminal
-
How do I manage online payments?
-
I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
- Slow equipment
- Device is frozen or stuck on processing
- Equipment isn't charging
- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
- Payanywhere card reader not connecting
- Card reader cannot read cards successfully
- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
- How do I restart or reboot my terminal?
- Clover troubleshooting
- Square troubleshooting
- First Data troubleshooting
- Heartland troubleshooting
- Ingenico troubleshooting
- Bank of America troubleshooting
-
Maintenance & updates
-
Find my response & error code
-
Merchant services
-
Rates & fees
-
Processing & transactions
-
My profile with Sekure
My card reader keeps losing connection to my device
- Press the power on button to turn the card reader on again.
- The card reader will automatically reconnect with your smartphone or tablet.
- If the card reader is at a lower battery level, please use the USB cable to charge it.
- Ensure the card reader is within the reception range to your smartphone or tablet.
This article applies to the card readers:
- Payanywhere 2-in-1 Card Reader
- Payanywhere 3-in-1 Card Reader