--- title: Why is my smart terminal slow? description: The PAX terminal may slow down if it is not running the latest software or is running low on power. Use this guide If your smart terminal slow. --- X [Skip to content](https://support.sekuremerchants.com/why-is-my-smart-terminal-slow#main-content) - [English](https://support.sekuremerchants.com/why-is-my-smart-terminal-slow) - [Español](https://support.sekuremerchants.com/es/por-qué-mi-terminal-smart-funciona-con-lentitud) English Show submenu for translations ![sekure-logo-gif-b-m.gif\]](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/sekure-logo-gif-b-m.gif?width=120&height=52&name=sekure-logo-gif-b-m.gif) - [Support Hub](https://support.sekuremerchants.com/) Open main navigation Close main navigation - [Support Hub](https://support.sekuremerchants.com/) - - [English](https://support.sekuremerchants.com/why-is-my-smart-terminal-slow) - [Español](https://support.sekuremerchants.com/es/por-qué-mi-terminal-smart-funciona-con-lentitud) English Show submenu for translations - [Contact us](https://sekuremerchants.com/contact-us/) [Contact us](https://sekuremerchants.com/contact-us/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Hub](https://support.sekuremerchants.com/?hsLang=en) 2. [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en) 3. [Slow equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#slow-equipment) # Why is my smart terminal slow? ## The PAX terminal may slow down if it's not running the latest software or is running low on power We recommend keeping your device on and avoid powering off to allow for increased stability and performance over time. If the Payanywhere app was left open overnight, we recommend charging and restarting, or force stopping the terminal to avoid any transaction and speed issues. The terminal must be above 30% battery life for all functions to work properly. When in the Payanywhere app, the blue LED light in the terminal's EMV slot is on. Leaving the app open will drain the battery and may cause your device to stop functioning as expected. **Tip:** Save terminal battery life by putting your machine to sleep at the end of the day. ### To put your machine into sleep mode: 1. Close the Payanywhere app by tapping the home icon at the bottom of the screen. 2. Tap the power button to have your machine sleep.  #### This article applies to the following smart terminals: - Smart Terminal Mini (A60) - Smart Terminal Mini (A77) - Smart Keypad (A80) and Smart Keypad Plus (A80 and SP30) - Smart POS+ (E700) - Smart Terminal (A920) - Smart Flex (E600)   - [Getting started with your equipment](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#main-content) - [Smart Terminal Mini (A77)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a77) - [Smart Terminal Mini (A60)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-mini-a60) - [Smart Keypad (A80) and Smart PINPad Pro (SP30)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-keypad-a80-and-smart-pinpad-pro-sp30) - [Smart POS+ (E700)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-pos-e700) - [Smart Terminal (A920)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-terminal-a920) - [Smart Flex (E600)](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#smart-flex-e600) - [First Data FD150 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#first-data-fd150-terminal) - [Ingenico Desk 3500 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-desk-3500-terminal) - [Payments Hub Virtual Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payments-hub-virtual-terminal) - [Payanywhere App](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-app) - [Authorize.net gateway](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#authorize-net-gateway) - [Cluster](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#cluster) - [Wellnessliving](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#wellnessliving) - [Payanywhere 2-in-1 card readers](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-2-in-1-card-readers) - [Payanywhere 3-in-1 card readers|](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#payanywhere-3-in-1-card-readers) - [Ingenico Move 5000 Terminal](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-move-5000-terminal) - [Ingenico Desk 2600](https://support.sekuremerchants.com/getting-started-with-your-equipment?hsLang=en#ingenico-desk-2600) - [How do I manage online payments?](https://support.sekuremerchants.com/how-do-i-manage-online-payments?hsLang=en#main-content) - [Payments Hub virtual terminal](https://support.sekuremerchants.com/how-do-i-manage-online-payments?hsLang=en#payments-hub-virtual-terminal) - [I need help troubleshooting my equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#main-content) - [Terminal not turning on](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#terminal-not-turning-on) - [Terminal not printing](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#terminal-not-printing) - [Slow equipment](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#slow-equipment) - [Device is frozen or stuck on processing](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#device-is-frozen-or-stuck-on-processing) - [Equipment isn't charging](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#equipment-isnt-charging) - [My device is not getting any data](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#my-device-is-not-getting-any-data) - [Device keeps getting signed out of session](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#device-keeps-getting-signed-out-of-session) - [How to force stop the terminal?](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#how-to-force-stop-the-terminal) - [Payanywhere card reader not connecting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#payanywhere-card-reader-not-connecting) - [Card reader cannot read cards successfully](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-cannot-read-cards-successfully) - [Card reader lost connection with my phone/tablet](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-lost-connection-with-my-phone-tablet) - [Card reader isn't responding](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#card-reader-isnt-responding) - [Forgot or reset your password](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#forgot-or-reset-your-password) - [How do I restart or reboot my terminal?](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#how-do-i-restart-or-reboot-my-terminal) - [Clover troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#clover-troubleshooting) - [Square troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#square-troubleshooting) - [First Data troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#first-data-troubleshooting) - [Heartland troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#heartland-troubleshooting) - [Ingenico troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#ingenico-troubleshooting) - [Bank of America troubleshooting](https://support.sekuremerchants.com/i-need-help-troubleshooting-my-equipment?hsLang=en#bank-of-america-troubleshooting) - [Maintenance & updates](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#main-content) - [How do I care for the printer on my device?](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#how-do-i-care-for-the-printer-on-my-device) - [How can I update software on my device?](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#how-can-i-update-software-on-my-device) - [Equipment care](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#equipment-care) - [Receipts](https://support.sekuremerchants.com/maintenance-updates?hsLang=en#receipts) - [Find my response & error code](https://support.sekuremerchants.com/find-my-response-error-code?hsLang=en#main-content) - [General Codes on your POS](https://support.sekuremerchants.com/find-my-response-error-code?hsLang=en#general-codes-on-your-pos) - [First Data specific error codes](https://support.sekuremerchants.com/find-my-response-error-code?hsLang=en#first-data-specific-error-codes) - [Merchant services](https://support.sekuremerchants.com/merchant-services?hsLang=en#main-content) - [Funding](https://support.sekuremerchants.com/merchant-services?hsLang=en#funding) - [My payment expert](https://support.sekuremerchants.com/merchant-services?hsLang=en#my-payment-expert) - [PCI Plus](https://support.sekuremerchants.com/merchant-services?hsLang=en#pci-plus) - [Rates & fees](https://support.sekuremerchants.com/rates-fees?hsLang=en#main-content) - [My statements](https://support.sekuremerchants.com/rates-fees?hsLang=en#my-statements) - [Pricing](https://support.sekuremerchants.com/rates-fees?hsLang=en#pricing) - [Processing & transactions](https://support.sekuremerchants.com/processing-transactions?hsLang=en#main-content) - [View payment and fee information](https://support.sekuremerchants.com/processing-transactions?hsLang=en#view-payment-and-fee-information) - [High volumes and transactions](https://support.sekuremerchants.com/processing-transactions?hsLang=en#high-volumes-and-transactions) - [Accepting payments](https://support.sekuremerchants.com/processing-transactions?hsLang=en#accepting-payments) - [NFC Payments](https://support.sekuremerchants.com/processing-transactions?hsLang=en#nfc-payments) - [How to process a refund or void a transaction](https://support.sekuremerchants.com/processing-transactions?hsLang=en#how-to-process-a-refund-or-void-a-transaction) - [Quickbooks integration](https://support.sekuremerchants.com/processing-transactions?hsLang=en#quickbooks-integration) - [My profile with Sekure](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#main-content) - [Tax information](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#tax-information) - [Managing my account](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#managing-my-account) - [I need to close my account](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#i-need-to-close-my-account) - [Equipment](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#equipment) - [Refer-a-friend](https://support.sekuremerchants.com/my-profile-with-sekure?hsLang=en#refer-a-friend) - [Home](https://sekuremerchants.com/) - [Equipment](https://sekuremerchants.com/equipment/) - [Starting a new business](https://sekuremerchants.com/new-business/) - [Resources](https://sekuremerchants.com/blog/) - [Rates](https://sekuremerchants.com/rates/) - [Meet your Payment Experts](https://sekuremerchants.com/meet-your-payment-expert/) - [Newsletter](https://sekuremerchants.com/blog/) - [Contact us](https://sekuremerchants.com/contact-us/) [![Chill listening crop-3](https://support.sekuremerchants.com/hs-fs/hubfs/Logos/Sekure_Knowledge-base_Logo-footer-tm.png?width=125&height=55&name=Sekure_Knowledge-base_Logo-footer-tm.png "Chill listening crop-3")](https://sekuremerchants.com/) Support Hub Copyright © 2025, Sekure Payment Experts ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States", "addressLocality" : "New York", "addressRegion" : "NY", "postalCode" : "10018", "streetAddress" : "104 W 40th Street, 5th floor " }, "alternateName" : "Sekure Merchant Solutions", "areaServed" : { "@type" : "GeoCircle", "geoMidpoint" : { "@type" : "GeoCoordinates", "latitude" : "40.733231", "longitude" : "-73.991119" }, "geoRadius" : "150 km" }, "description" : "credit card payment processing experts for all types of merchants", "email" : "info@sekuremerchants.com", "image" : "https://blog.sekuremerchants.com/hubfs/Hero/blog-sekure-hero.jpg", "logo" : "https://4438792.fs1.hubspotusercontent-na3.net/hubfs/4438792/Sekure%20Logo%20Full-1.png", "mainEntityOfPage" : { "@id" : "https://support.sekuremerchants.com/why-is-my-smart-terminal-slow", "@type" : "WebPage", "description" : "The PAX terminal may slow down if it is not running the latest software or is running low on power. Use this guide If your smart terminal slow." }, "naics" : "522320", "name" : "Sekure Payment Experts", "sameAs" : [ "https://www.facebook.com/sekuremerchants", "https://twitter.com/sekuremerchants", "https://www.linkedin.com/company/sekure-merchant-solutions", "https://www.instagram.com/sekure_merchant_solutions/" ], "telephone" : "1 (866) 710-7384", "url" : "https://sekuremerchants.com/" } ```