- Support Hub
- I need help troubleshooting my equipment
- Equipment isn't charging
-
Getting started with your equipment
- Smart Terminal Mini (A77)
- Smart Terminal Mini (A60)
- Smart Keypad (A80) and Smart PINPad Pro (SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Payments Hub Virtual Terminal
- Payanywhere App
- Authorize.net gateway
- Cluster
- Wellnessliving
- Payanywhere 2-in-1 card readers
- Payanywhere 3-in-1 card readers|
-
How do I manage online payments?
-
I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
- Slow equipment
- Device is frozen or stuck on processing
- Equipment isn't charging
- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
- Payanywhere card reader not connecting
- Card reader cannot read cards successfully
- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
- How do I restart or reboot my terminal?
- Clover troubleshooting
- Square troubleshooting
- First Data troubleshooting
- Heartland troubleshooting
- Ingenico troubleshooting
- Bank of America troubleshooting
-
Maintenance & updates
-
Find my response & error code
-
Merchant services
-
Rates & fees
-
Processing & transactions
-
My profile with Sekure
Why is my smart terminal not charging?
- Ensure the cable and adapter is firmly plugged into the wall and the device.
- Make sure the charging outlet is functioning.
- Confirm that the cable is charging properly by plugging the cable into another charging outlet, such as a computer USB port.
- Ensure the device is charged over 30% for all functions to work as intended.
It's recommended to use the sleep mode overnight to increase battery life and performance, instead of shutting down the device.
This article applies to the following smart terminals:
- Smart Terminal Mini (A60)
- Smart Terminal Mini (A77)
- Smart Keypad (A80) and Smart Keypad Plus (A80 and SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)