If your POS system is down, follow these steps to get back up and running quickly.
Immediate steps to take
1. Check your internet connection
POS systems rely on a stable internet connection.
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Make sure your Wi-Fi is on and working.
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Test the internet on another device (like your phone or laptop).
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If the internet is down, restart your router or contact your internet provider.
2. Restart the POS system and devices
Power off your POS terminal, receipt printer, and any connected devices.
Wait 10–15 seconds, then turn them back on. This often fixes temporary issues.
3. Contact POS support
If restarting doesn’t work, reach out to your POS provider’s support team.
Have your business name, account details, and a description of the problem ready.
Common causes of POS system outages
Knowing what causes outages can help prevent future ones.
Network problems – Weak or lost internet connection.
Software issues – Glitches, bugs, or system updates.
Hardware failures – Broken cables, faulty terminals, or device malfunctions.
Preventive tips and best practices
Keep systems updated
Run software updates during off-hours to avoid disruptions. Check hardware regularly for wear and tear.
Have a backup plan
A good backup plan can help you keep serving customers during an outage.
Consider using a virtual terminal, which allows you to process payments using a computer or tablet. It only needs an internet connection and doesn’t rely on your regular POS hardware.
If you don’t already have access to a virtual terminal, contact our Payment Experts—it's a smart service to have ready in case of emergencies.
Train your team
Make sure employees know basic troubleshooting steps—like checking the Wi-Fi, restarting the system, and contacting support.
