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I need help troubleshooting my equipment

In the rare event that your equipment stops functioning as expected, find the solution in just a few clicks.

Terminal not turning on

Terminal not printing

Slow equipment

Device is frozen or stuck on processing

Equipment isn't charging

My device is not getting any data

Device keeps getting signed out of session

How to force stop the terminal?

Payanywhere card reader not connecting

Card reader cannot read cards successfully

Card reader lost connection with my phone/tablet

Card reader isn't responding

Forgot or reset your password

How do I restart or reboot my terminal?

Clover troubleshooting

Square troubleshooting

First Data troubleshooting

Heartland troubleshooting

Ingenico troubleshooting

Bank of America troubleshooting