How do I care for the printer on my device?
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How do I clean the terminal printer?

To prolong the lifespan of your machine and keep it running smoothly, it's important to maintain and clean the printer regularly

Be sure to check the user's manual for any special instructions unique to your machine.  

There are 3 common ways to clean a thermal printer

  1. Isopropyl alcohol is commonly accepted as the safest cleaning method and the one that should be used regularly to keep your printer running smoothly.  
  2. Cleaning cards are used to clean the print head and remove buildup on the rollers but can damage the print head and rollers, so they should be used periodically, but not for routine cleaning purposes.  
  3. Print head cleaning pens are convenient and effective for quick cleanups and last for roughly ten uses before they need to be replaced. 
For the purpose of this article, we will outline the steps in cleaning a thermal printer head with isopropyl alcohol. 

What you will need: 

  • Isopropyl alcohol 
  • Lint-free cloth or Isopropyl alcohol swabs 

Before you begin: 

Remove any watches or jewelry that could scratch the delicate hardware inside your thermal printer head. 

  1. Turn your printer off. 
  2. Open the thermal printer by lifting the print head access door. 
  3. Gently blow any loose dust away from the print mechanism. 
  4. Using gentle but firm pressure, run your swab or isopropyl alcohol-dipped lint-free cloth over the printer head several times. 
  5. Allow printer head to dry fully. 
  6. Resume printing as usual. 

Thermal ribbons with built-in cleaners 

If you use a thermal transfer printer, you have the option to purchase replacement ribbons that come with a built-in cleaner. When you install a new roll and run it through, the cleaner strip will remove any buildup or residue from the print head, ensuring that your printer remains in optimal working condition.

How often should I clean my thermal printer? 

To maintain high-quality results and prevent damage caused by excess buildup, it's recommended to clean your printer head every time you change the label roll or ribbon. This ensures your printer functions properly for years to come.

If you're interested in upgrading your terminal or want to learn more about how Sekure Payment Experts can enhance your business, contact us today. Sekure offers a wide variety of printers and terminals for merchants, including thermal printers.