- Support Hub
- Maintenance & updates
- How do I care for the printer on my device?
-
Getting started with your equipment
- Smart Terminal Mini (A77)
- Smart Terminal Mini (A60)
- Smart Keypad (A80) and Smart PINPad Pro (SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)
- First Data FD150 Terminal
- Ingenico Desk 3500 Terminal
- Payments Hub Virtual Terminal
- Payanywhere App
- Authorize.net gateway
- Cluster
- Wellnessliving
- Payanywhere 2-in-1 card readers
- Payanywhere 3-in-1 card readers|
-
How do I manage online payments?
-
I need help troubleshooting my equipment
- Terminal not turning on
- Terminal not printing
- Slow equipment
- Device is frozen or stuck on processing
- Equipment isn't charging
- My device is not getting any data
- Device keeps getting signed out of session
- How to force stop the terminal?
- Payanywhere card reader not connecting
- Card reader cannot read cards successfully
- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
- How do I restart or reboot my terminal?
- Clover troubleshooting
- Square troubleshooting
- First Data troubleshooting
- Heartland troubleshooting
- Ingenico troubleshooting
- Bank of America troubleshooting
-
Maintenance & updates
-
Find my response & error code
-
Merchant services
-
Rates & fees
-
Processing & transactions
-
My profile with Sekure
How do I order the paper rolls or other supplies?
To order additional paper, login to Payments Hub and visit the hardware and supplies section
It's always a good idea to have a spare roll of paper nearby to avoid any last-minute stress. If you need to purchase more paper, you can easily find it in Payments Hub under shop hardware.- From your main dashboard, click the hardware and supplies icon.
- Select the supplies you would like to order and click "add to order."
- Click the + symbol to add the desired number of rolls.
- You will also see how many free rolls you have remaining for the quarter.
- Select "order summary" to review your order, then select checkout.
- To place an order, select "place order". If a payment is required, the fee will be debited from the bank account on file.
This article applies to the following smart terminals:
- Smart Terminal Mini (A60)
- Smart Terminal Mini (A77)
- Smart Keypad (A80) and Smart Keypad Plus (A80 and SP30)
- Smart POS+ (E700)
- Smart Terminal (A920)
- Smart Flex (E600)