How do I care for the printer on my device?
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How do I change the paper roll in my terminal?

Credit card machines typically alert you before you run out of paper. A stripe appears when the paper runs low or the paper changes color.

Changing the paper roll

  1. To change the paper roll in your credit card machine, turn the terminal over and locate the paper release lever near the top.
  2. Pull the lever down and insert the new paper roll, making sure the paper pulls from the back and out the top of the terminal.
  3. Pull about 2 inches of paper out and close the lid until it snaps into place. Remember, the receipt paper size is 2 1/4".

To avoid any last-minute panic, keep a spare roll of paper nearby. If you need to purchase additional paper, you can find it in Payments Hub under Shop Hardware.