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- General Codes on your POS
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Getting started with your equipment
- Smart Terminal Mini (A77)
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How do I manage online payments?
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I need help troubleshooting my equipment
- Terminal not turning on
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- How to force stop the terminal?
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- Card reader lost connection with my phone/tablet
- Card reader isn't responding
- Forgot or reset your password
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Find my response & error code
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My profile with Sekure
General error codes
Most error codes are universal and are often caused by the issuer not allowing the transaction to go through
Error codes starting with certain numbers have a general meaning that falls into these different categories.
2 means the status is "uncertain". This will usually evolve to a final status.
3 the transaction is declined by the acquirer or blocked by your fraud detection module.
4 means the transaction is declined. It could be only a temporary technical issue. Please retry a little bit later.
5 means a validation/configuration error (e.g. currency not allowed on your account).