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Getting started with your equipment
Smart Terminal Mini (A77)
Smart Terminal Mini (A60)
Smart Keypad (A80) and Smart PINPad Pro (SP30)
Smart POS+ (E700)
Smart Terminal (A920)
Smart Flex (E600)
First Data FD150 Terminal
Ingenico Desk 3500 Terminal
Payments Hub Virtual Terminal
Payanywhere App
Authorize.net gateway
Cluster
Wellnessliving
Payanywhere 2-in-1 card readers
Payanywhere 3-in-1 card readers|
How do I manage online payments?
Payments Hub virtual terminal
I need help troubleshooting my equipment
Terminal not turning on
Terminal not printing
Slow equipment
Device is frozen or stuck on processing
Equipment isn't charging
My device is not getting any data
Device keeps getting signed out of session
How to force stop the terminal?
Payanywhere card reader not connecting
Card reader cannot read cards successfully
Card reader lost connection with my phone/tablet
Card reader isn't responding
Forgot or reset your password
How do I restart or reboot my terminal?
Clover troubleshooting
Square troubleshooting
First Data troubleshooting
Heartland troubleshooting
Ingenico troubleshooting
Bank of America troubleshooting
Maintenance & updates
How do I care for the printer on my device?
How can I update software on my device?
Equipment care
Receipts
Find my response & error code
General Codes on your POS
First Data specific error codes
Merchant services
Funding
My payment expert
Rates & fees
My statements
Pricing
Processing & transactions
View payment and fee information
High volumes and transactions
Accepting payments
NFC Payments
How to process a refund or void a transaction
Quickbooks integration
My profile with Sekure
Tax information
Managing my account
I need to close my account
Equipment
Refer-a-friend
Hello. How can we help you?
Getting started with your equipment
Start here! Getting your equipment set up is easy. Find easy to follow how to guides for your Payanywhere equipment.
How do I manage online payments?
Turn your computer into a virtual terminal. Accept virtual payments, offer remote and touchless payments and so much more.
I need help troubleshooting my equipment
In the rare event that your equipment stops functioning as expected, find the solution in just a few clicks.
Maintenance & updates
Maintaining and keeping your device up to date can ensure your device lasts longer, find easy to follow guides here.
Find my response & error code
Not sure what a code on your device means? Start here to find the meaning to error, acceptance and decline codes.
Merchant services
New to PCI compliance and funding? See how your Sekure Payment Expert can support you.
Rates & fees
Payment processing fees can be intimidating and they don't have to be! Discover more about our pricing, invoices, common fees and what they mean.
Processing & transactions
View support information on payment processing and reporting with a focus on practical guidance for merchants and your business.
My profile with Sekure
Find guidance on how to manage your account and equipment, including financial and operational aspects.